Return Shipping

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 7-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Products can be returned for resizing, exchanges, or refunds within the 7-day money-back policy. The product needs to be shipped with insurance via United States Postal Service Registered Mail to our New Jersey address :

KIRTILALS

1000 WOODBRIDGE CENTER DRIVE, SUITE 100

WOODBRIDGE, NJ 07095.

USA

After shipping and insuring, please text the USPS receipt with the tracking number to +1 908-244-3300 so we can track the package and confirm after receiving.

Return Policy

100% Refund

Our 7-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange.

Our 7-day money back guarantee gives you time to make sure your purchase is perfect, no questions asked. If you need to make a return for any reason, we'll happily provide you with a full refund or exchange.

Lifetime Exchange & Buy-Back Policy

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Kirtilals.com, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges.

This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from Kirtilals.com.

We offer a lifetime exchange & buy-back guarantee on all purchases* made from Kirtilals.com, within India. The pro duct along with the original product certificate can be returned or exchanged basis based on its current market value, with deductions towards making changes or upgrades.

This means your product's current value of metal, diamonds and colored stones, will be determined based on product specifications and the current price listed on our website.

Lifetime Exchange

The value of the exchanged product after deductions towards making charges and discounts will be credited to your Kirtilals.com account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back

Buy back value will be at 85% of diamond value (ie., less 15% from Current Diamond value decided by the Company ) and 91% of gold value (ie., less 9% from Current Gold value decided by the Company)

Jewellery returned showing signs of alteration by anyone other than Kirtilals.com shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

Buyback value will be at 85% of diamond value (ie., less 15% from Current Diamond value decided by the Company ) and 91% of gold value (ie., less 9% from Current Gold value decided by the Company)

Jewelry returned showing signs of alteration by anyone other than Kirtilals.com shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

Free Gift Return Policy

Policy Scope: Applies to the "Surprise Gift" and the "Free Diamond Pendant".

Mandatory Return: If the purchased product is returned for a full refund, the free gift must also be returned (unused, in original condition).

Gift Not Returned: If the customer chooses to keep the free gift upon returning the main product, the full retail value of the gift will be deducted from the customer's total refund amount.