Every piece of jewellery from our collection comes with a certificate of authenticity. Our diamonds are certified by reputable gemological labs, and all our gold jewellery is stamped with a Bureau of Indian Standards (BIS) Hallmark, guaranteeing its purity.
Karat (K) is the unit used to measure the purity of gold. Pure gold is 24 Karat, which is very soft and not ideal for intricate jewellery. To make it durable, gold is mixed with other metals (alloys).
The BIS Hallmark is your official guarantee of this purity. It consists of the BIS logo, the Karatage and fineness number (e.g., 22K916), and our unique jeweller identification mark.
A diamond's quality and value are determined by the globally recognized 4 Cs: Cut, Colour, Clarity, and Carat.
It's a common point of confusion, but the difference is simple: they measure two completely different things.
In short: Karat is for purity of the metal, Carat is for weight of the stone.
Our pricing is completely transparent. The final price is a sum of its components, with every detail shown on the product page and invoice. The formula is:
Final Price = Metal Price (eg. Gold, Platinum) + Diamond Price + Making Charges(Value Addition) + Gemstone Price (eg. Emerald, ruby) + GST
Here is a breakdown of each component:
Absolutely not. We operate on a policy of complete transparency. The detailed price breakdown is clearly displayed on the checkout page and in your final invoice. What you see is what you pay. This commitment ensures there are no undisclosed fees added at billing.
No, all our prices are fixed and non-negotiable. We offer the best possible value for our quality and craftsmanship, with prices linked to real-time market rates.
In the rare event of a system error causing inaccurate pricing, we reserve the right to correct the error. We will not be able to honour orders placed at an erroneous price.
Our Virtual Try-On uses augmented reality to help you see how a piece looks on you. Simply click the "Virtual Try-On" button on the product page and allow camera access to digitally place the item on yourself to gauge its size and appearance.
Yes, for select cities, we offer a complimentary 'Try At Home' service. You can choose a selection of pieces, and our consultant will bring them to your home at a scheduled time for a no-obligation trial.
Absolutely. We highly recommend booking an appointment for a personalized in-store experience. This ensures a dedicated jewellery expert is available to guide you. You can book an appointment through our website or by calling customer care.
Placing an order is designed to be flexible and convenient. You can choose from several methods:
We accept a wide range of payment options, including:
While we do not offer direct EMI plans, you can avail the standard EMI options offered by your credit card's issuing bank. This can be selected during checkout through our secure payment gateway, and the terms and conditions of the EMI will be as per your bank's policy.
Yes, completely. We use secure SSL connections and trusted, industry-leading payment gateways for all transactions. We do not store any of your sensitive financial information on our servers.
Yes, as per Indian government regulations, a PAN card is mandatory for all jewellery purchases above ₹2,00,000.
Yes, every order is fully insured from our facility to your doorstep. We bear all initial shipping charges, so your delivery is free. However, in case of a failed delivery due to recipient unavailability, any re-shipment costs will be charged to the customer.
'Ready to Ship' items are typically delivered within 5-7 business days. 'Made to Order' or customised pieces may take 15-20 business days to craft and deliver. The estimated delivery time is mentioned on each product page.
Once your order is dispatched, we will send you an email and SMS with a tracking number. You can use this to track your package on the courier partner's website or check the status in the 'My Orders' section of your account.
The recipient must provide a government-issued photo ID (Aadhar Card, Driver's License, Passport, etc.) for verification. The name on the ID must match the recipient's name on the order.
Please carefully inspect the package for any signs of tampering. You have the right to open the package before signing. Do not accept the delivery if the box is empty, damaged, or the contents do not match your order.
The courier will attempt delivery three times. If unsuccessful, the product will be returned to us. All costs for re-shipment and handling will be chargeable to you.
Yes, you may cancel your order before it has been shipped by contacting our customer care team. For customised orders, different conditions may apply.
"We offer a 7-day, no-questions-asked money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 7 days of delivery for a 100% refund. We also provide free return shipping for your convenience.
Refunds are processed back to your original payment method. For credit cards, the amount is re-credited to your account. For other methods, the refund is deposited into your bank account within 7 business days of the request.
Yes, to receive a full refund of your purchase price, the complimentary gift must be returned along with the qualifying product. The gift must be unused and in saleable condition.
If you return the qualifying purchase but choose to keep the gift, the full retail value of the gift will be deducted from your total refund amount.
If you exchange for a product of equal or greater value, you keep the gift. If you exchange for a lower value product, you must either return the gift or have its value deducted from your partial refund.
The gift must be included in the return shipment and verified as unused and in its original packaging.
Yes, we offer a Lifetime Exchange and Buy-Back policy. You must provide the original product certificate to avail this.
"You may exchange your Kirtilals jewellery for a credit equal to its current market value, minus deductions for making charges (value additions), applicable taxes, and original discounts (if any).
If you choose to sell the Kirtilals jewellery back to us, you will receive 85% of the current market value of diamonds and 91% of the current market value of gold.
"The 'Kirtilals Promise' is our free, lifetime loyalty program designed to reward our valued Indian customers. Your membership is voluntary and is identified by your registered Indian mobile number. As a welcome gesture, 1,000 points will be added to your account upon successful registration.
It's simple! You can join for free by signing up on our website, www.kirtilals.com, or by registering at the billing desk in any of our showrooms across India.
No, the 'Kirtilals Promise' membership is for individual use only and is non-transferable. It cannot be used for corporate purchases.
To earn points, simply provide your registered mobile number to the cashier before billing in-store, or ensure you are logged into your account when purchasing online. Points are calculated on the invoice value, excluding taxes.
You will earn reward points on the purchase of Diamond and Diamond-Studded Platinum jewellery. Please note that the purchase of plain gold jewellery, plain platinum jewellery, gold coins/bars, and gift cards are excluded from this program
"The reward points for jewellery purchases are calculated on the invoice value (excluding tax), 2% of the purchase value on Diamonds:
Points for in-store purchases will reflect in approximately 3 days. For online orders, points will be credited approximately 16 days after the successful delivery of your product.
"The complementary 1,000 points are credited upon the purchase of diamond jewellery with a minimum value of ₹25,000."
💰 Each point is worth one Rupee (1 Point=₹1). To redeem in-store, provide your mobile number and the One-Time Password (OTP) you receive. To redeem online, log in to your account and apply your available points during checkout. For Diamond jewellery you can redeemed the accumulated pointers and regarding Golds and platinum - only respective metal accumulated points
🗓️ Yes, reward points are valid for 18 months from the date they are earned. Any unused points will automatically lapse after this period.
No, loyalty program benefits (both earning and redeeming points) cannot be combined with any other special offers, promotions, discounts, or the redemption of gift vouchers.
If you return a product that was purchased by redeeming points, you will not receive a cash refund for the value of the points. Upon a successful return or exchange, the redeemed points will be reversed and credited back to your account, making them available for a future purchase.
🤝 Yes! As a 'Kirtilals Promise' member, our referral program rewards you with points when a friend you refer makes their first purchase with us.
The points you earn are a percentage of your friend's first purchase value (excluding GST), and the reward grows as you refer more people:
You can log in to your account on our website to view order history, track orders, manage addresses, and update your personal information.
If you have questions about a particular piece—such as details on sizing, availability, or specific diamond characteristics—you can use the 'Product Enquiry' button found on every product page. Simply fill in your details and your query, and a member of our customer support team will contact you shortly to provide personal assistance.
Yes, we offer bespoke services. Please contact our customer care team to discuss creating a custom design or modifying an existing piece with our design experts.
Regular, gentle cleaning can keep your jewellery brilliant. For most gold and diamond pieces, soak them for 15-20 minutes in a solution of lukewarm water and a few drops of mild dish soap. Then, use a very soft-bristled toothbrush to gently scrub away dirt, especially behind stone settings. Rinse thoroughly with clean water and pat dry with a soft, lint-free cloth.
Proper storage is essential. We recommend storing each piece separately in a soft pouch or a fabric-lined box with individual compartments to prevent scratches. Always fasten clasps on chains before storing to prevent tangling, and keep your jewellery in a dry place away from direct sunlight.
Yes, to preserve its beauty, you should remove your jewellery before:
Yes. While at-home cleaning is effective, we recommend having your jewellery professionally inspected and cleaned at least once a year. Our stores offer expert cleaning services to restore its original shine. We also provide repairs, such as tightening loose prongs, resizing, or fixing clasps.
We offer several ways to get in touch with us for any questions, support, or assistance you may need.
📞 For immediate assistance, you can call our customer care team on our toll-free number: 1800-120-0411.
📱 Yes, you can reach us on WhatsApp for quick queries and support. Please message us at +91-98948-40711 or +91-96552-00411.
✉️ For detailed enquiries, you can email us at Enquiry@online-kirtilals.com. We aim to respond to all emails promptly.
💬 Yes, for real-time assistance while you are browsing our website, you can use our Live Chat service. Simply click on the chat icon on the screen to start a conversation with one of our representatives.
📝 You can use our online contact form for detailed questions or feedback. Please visit the following link to submit your query: https://www.kirtilals.com/contactusform
Every piece of jewellery from our collection comes with a certificate of authenticity. Our diamonds are certified by reputable gemological labs, and all our gold jewellery is stamped with a Bureau of Indian Standards (BIS) Hallmark, guaranteeing its purity.
Karat (K) is the unit used to measure the purity of gold. Pure gold is 24 Karat, which is very soft and not ideal for intricate jewellery. To make it durable, gold is mixed with other metals (alloys).
The BIS Hallmark is your official guarantee of this purity. It consists of the BIS logo, the Karatage and fineness number (e.g., 22K916), and our unique jeweller identification mark.
Karat (K) is the unit used to measure the purity of gold. Pure gold is 24 Karat, which is very soft and not ideal for intricate jewellery. To make it durable, gold is mixed with other metals (alloys).
The BIS Hallmark is your official guarantee of this purity. It consists of the BIS logo, the Karatage and fineness number (e.g., 22K916), and our unique jeweller identification mark.
It's a common point of confusion, but the difference is simple: they measure two completely different things.
In short: Karat is for purity of the metal, Carat is for weight of the stone.
Our pricing is completely transparent. The final price is a sum of its components, with every detail shown on the product page and invoice. The formula is:
Final Price = Metal Price (eg. Gold, Platinum) + Diamond Price + Making Charges(Value Addition) + Gemstone Price (eg. Emerald, ruby) + GST
Here is a breakdown of each component:
Absolutely not. We operate on a policy of complete transparency. The detailed price breakdown is clearly displayed on the checkout page and in your final invoice. What you see is what you pay. This commitment ensures there are no undisclosed fees added at billing.
No, all our prices are fixed and non-negotiable. We offer the best possible value for our quality and craftsmanship, with prices linked to real-time market rates.
In the rare event of a system error causing inaccurate pricing, we reserve the right to correct the error. We will not be able to honour orders placed at an erroneous price.
Our Virtual Try-On uses augmented reality to help you see how a piece looks on you. Simply click the "Virtual Try-On" button on the product page and allow camera access to digitally place the item on yourself to gauge its size and appearance.
Yes, for select cities, we offer a complimentary 'Try At Home' service. You can choose a selection of pieces, and our consultant will bring them to your home at a scheduled time for a no-obligation trial.
Absolutely. We highly recommend booking an appointment for a personalized in-store experience. This ensures a dedicated jewellery expert is available to guide you. You can book an appointment through our website or by calling customer care.
Placing an order is designed to be flexible and convenient. You can choose from several methods:
We accept a wide range of payment options, including:
While we do not offer direct EMI plans, you can avail the standard EMI options offered by your credit card's issuing bank. This can be selected during checkout through our secure payment gateway, and the terms and conditions of the EMI will be as per your bank's policy.
Yes, completely. We use secure SSL connections and trusted, industry-leading payment gateways for all transactions. We do not store any of your sensitive financial information on our servers.
Yes, as per Indian government regulations, a PAN card is mandatory for all jewellery purchases above ₹2,00,000.
Yes, every order is fully insured from our facility to your doorstep. We bear all initial shipping charges, so your delivery is free. However, in case of a failed delivery due to recipient unavailability, any re-shipment costs will be charged to the customer.
'Ready to Ship' items are typically delivered within 5-7 business days. 'Made to Order' or customised pieces may take 15-20 business days to craft and deliver. The estimated delivery time is mentioned on each product page.
Once your order is dispatched, we will send you an email and SMS with a tracking number. You can use this to track your package on the courier partner's website or check the status in the 'My Orders' section of your account.
The recipient must provide a government-issued photo ID (Aadhar Card, Driver's License, Passport, etc.) for verification. The name on the ID must match the recipient's name on the order.
Please carefully inspect the package for any signs of tampering. You have the right to open the package before signing. Do not accept the delivery if the box is empty, damaged, or the contents do not match your order.
The courier will attempt delivery three times. If unsuccessful, the product will be returned to us. All costs for re-shipment and handling will be chargeable to you.
Yes, you may cancel your order before it has been shipped by contacting our customer care team. For customised orders, different conditions may apply.
"We offer a 7-day, no-questions-asked money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 7 days of delivery for a 100% refund. We also provide free return shipping for your convenience.
Refunds are processed back to your original payment method. For credit cards, the amount is re-credited to your account. For other methods, the refund is deposited into your bank account within 7 business days of the request.
Yes, to receive a full refund of your purchase price, the complimentary gift must be returned along with the qualifying product. The gift must be unused and in saleable condition.
If you return the qualifying purchase but choose to keep the gift, the full retail value of the gift will be deducted from your total refund amount.
If you exchange for a product of equal or greater value, you keep the gift. If you exchange for a lower value product, you must either return the gift or have its value deducted from your partial refund.
The gift must be included in the return shipment and verified as unused and in its original packaging.
Yes, we offer a Lifetime Exchange and Buy-Back policy. You must provide the original product certificate to avail this.
"You may exchange your Kirtilals jewellery for a credit equal to its current market value, minus deductions for making charges (value additions), applicable taxes, and original discounts (if any).
If you choose to sell the Kirtilals jewellery back to us, you will receive 85% of the current market value of diamonds and 91% of the current market value of gold.
"The 'Kirtilals Promise' is our free, lifetime loyalty program designed to reward our valued Indian customers. Your membership is voluntary and is identified by your registered Indian mobile number. As a welcome gesture, 1,000 points will be added to your account upon successful registration.
It's simple! You can join for free by signing up on our website, www.kirtilals.com, or by registering at the billing desk in any of our showrooms across India.
No, the 'Kirtilals Promise' membership is for individual use only and is non-transferable. It cannot be used for corporate purchases.
To earn points, simply provide your registered mobile number to the cashier before billing in-store, or ensure you are logged into your account when purchasing online. Points are calculated on the invoice value, excluding taxes.
You will earn reward points on the purchase of Diamond and Diamond-Studded Platinum jewellery. Please note that the purchase of plain gold jewellery, plain platinum jewellery, gold coins/bars, and gift cards are excluded from this program
"The reward points for jewellery purchases are calculated on the invoice value (excluding tax), 2% of the purchase value on Diamonds:
Points for in-store purchases will reflect in approximately 3 days. For online orders, points will be credited approximately 16 days after the successful delivery of your product.
"The complementary 1,000 points are credited upon the purchase of diamond jewellery with a minimum value of ₹25,000."
💰 Each point is worth one Rupee (1 Point=₹1). To redeem in-store, provide your mobile number and the One-Time Password (OTP) you receive. To redeem online, log in to your account and apply your available points during checkout. For Diamond jewellery you can redeemed the accumulated pointers and regarding Golds and platinum - only respective metal accumulated points
🗓️ Yes, reward points are valid for 18 months from the date they are earned. Any unused points will automatically lapse after this period.
No, loyalty program benefits (both earning and redeeming points) cannot be combined with any other special offers, promotions, discounts, or the redemption of gift vouchers.
If you return a product that was purchased by redeeming points, you will not receive a cash refund for the value of the points. Upon a successful return or exchange, the redeemed points will be reversed and credited back to your account, making them available for a future purchase.
🤝 Yes! As a 'Kirtilals Promise' member, our referral program rewards you with points when a friend you refer makes their first purchase with us.
The points you earn are a percentage of your friend's first purchase value (excluding GST), and the reward grows as you refer more people:
You can log in to your account on our website to view order history, track orders, manage addresses, and update your personal information.
If you have questions about a particular piece—such as details on sizing, availability, or specific diamond characteristics—you can use the 'Product Enquiry' button found on every product page. Simply fill in your details and your query, and a member of our customer support team will contact you shortly to provide personal assistance.
Yes, we offer bespoke services. Please contact our customer care team to discuss creating a custom design or modifying an existing piece with our design experts.
Regular, gentle cleaning can keep your jewellery brilliant. For most gold and diamond pieces, soak them for 15-20 minutes in a solution of lukewarm water and a few drops of mild dish soap. Then, use a very soft-bristled toothbrush to gently scrub away dirt, especially behind stone settings. Rinse thoroughly with clean water and pat dry with a soft, lint-free cloth.
Proper storage is essential. We recommend storing each piece separately in a soft pouch or a fabric-lined box with individual compartments to prevent scratches. Always fasten clasps on chains before storing to prevent tangling, and keep your jewellery in a dry place away from direct sunlight.
Yes, to preserve its beauty, you should remove your jewellery before:
Yes. While at-home cleaning is effective, we recommend having your jewellery professionally inspected and cleaned at least once a year. Our stores offer expert cleaning services to restore its original shine. We also provide repairs, such as tightening loose prongs, resizing, or fixing clasps.
We offer several ways to get in touch with us for any questions, support, or assistance you may need.
📞 For immediate assistance, you can call our customer care team on our toll-free number: 1800-120-0411.
📱 Yes, you can reach us on WhatsApp for quick queries and support. Please message us at +91-98948-40711 or +91-96552-00411.
✉️ For detailed enquiries, you can email us at Enquiry@online-kirtilals.com. We aim to respond to all emails promptly.
💬 Yes, for real-time assistance while you are browsing our website, you can use our Live Chat service. Simply click on the chat icon on the screen to start a conversation with one of our representatives.
📝 You can use our online contact form for detailed questions or feedback. Please visit the following link to submit your query: https://www.kirtilals.com/contactusform
Find answers to our most frequently asked questions about designs, shipping, orders, and more.
Kirtilals is a purveyor of fine diamond and gold jewelry with an 80 year legacy of award-winning craftsmanship and timeless brilliance. We have been family owned and operated for over four generations, offering pieces crafted from the finest quality materials.
Visit About Us to learn moreOur customer care team will be happy to assist you with a consultation or product image. You can reach them at +917540000111.
You can also book an appointment through our Virtual Store.
Exchange & buy back is permitted within 7 days of the delivery date. The customer will be responsible for shipment of the product back to our New Jersey office via USPS insured package.
Exchange and buy-back after 7 days is only possible at Kirtilals showrooms in India.
Visit our shipping and returns page to learn more.
We offer multiple methods to make payments for your order: Credit/DebitCard, Net Banking, PayPal, and Zelle.
All Credit/Debit card details remain confidential and private. Kirtilals and our trusted payment gateways use SSL encryption technology to protect your card information.